1. Website Use
By accessing or using the ESGrace Digital website, you agree to use the website lawfully and in a way that does not interfere with its operation or compromise its security.
2. Our Services
ESGrace Digital provides services and solutions relating to AI, automation, lead generation, digital growth, workflow automation, integrations and related digital systems.
The exact scope, deliverables, timelines, pricing and responsibilities for a client project will depend on the applicable proposal, quotation, statement of work or other written agreement.
3. Enquiries and Proposals
Submitting an enquiry through this website does not create a client relationship or guarantee that a particular service will be provided.
Any proposal or quotation provided by ESGrace Digital may contain additional terms relating to the specific project.
4. Client Responsibilities
Clients are responsible for providing accurate information, access credentials where required, necessary approvals and other information reasonably required to deliver an agreed service.
Clients remain responsible for reviewing and approving important business decisions, communications and external actions generated or supported by automated systems.
5. AI and Automation
AI and automation systems may produce outputs based on the information, configuration, models and third-party services available to them.
AI-assisted outputs should be reviewed where the relevant business process requires human judgment, approval or verification.
ESGrace Digital does not represent that every automated or AI-assisted output will always be complete, accurate or suitable for a particular business decision.
6. Third-Party Platforms
Some solutions may depend on third-party platforms, APIs, cloud services, advertising platforms, communication services, AI providers, CRM systems or other external technologies.
Availability, pricing, functionality and policies of those third-party services are controlled by their respective providers.
7. Project Scope and Changes
Changes to an agreed project scope may affect implementation time, technical requirements, pricing or delivery timelines.
Additional work may require separate approval or commercial agreement.
8. Payments
Where a service is provided for a fee, payment terms will be specified in the applicable quotation, invoice, proposal or agreement.
Specific payment, refund, cancellation and subscription conditions may therefore vary by service or project.
9. Intellectual Property
Ownership and permitted use of custom software, workflows, automation configurations, documentation, templates, designs and other deliverables will depend on the applicable project agreement.
Unless otherwise agreed, pre-existing tools, frameworks, reusable components, know-how and third-party materials remain subject to their respective ownership or licensing terms.
10. Website Content
Information on this website is provided for general informational purposes. Service descriptions, capabilities and examples may change as ESGrace Digital develops its offerings.
Website content should not be interpreted as a guarantee of a particular business, financial, technical or commercial outcome.
11. Service Availability
We may modify, suspend or discontinue website features, services or integrations where reasonably necessary for maintenance, development, security or other operational reasons.
12. Limitation of Responsibility
To the extent permitted by applicable law, ESGrace Digital is not responsible for losses resulting from third-party platform failures, inaccurate information supplied by a client, unauthorized access caused by client-side security issues, or decisions made solely from unverified automated or AI-generated outputs.
13. Changes to These Terms
These Terms & Conditions may be updated when the website, services, technology or business practices change. The updated version will be published on this page.
14. Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India. The courts located in Mumbai, Maharashtra shall have exclusive jurisdiction to settle any dispute.
15. Contact Details
For inquiries regarding these Terms & Conditions or bespoke client proposals:
Entity: Sushma Collections (Trade Name: ESGrace Digital)
Email: hello@esgracedigital.com
Direct WhatsApp: +91 96996 55143
Registered Address: Kurla West, Mumbai, Maharashtra - 400070