1. Information We May Collect
When you contact ESGrace Digital or submit information through a website form, we may receive information such as:
- Name
- Business name
- Phone number or WhatsApp number
- Email address
- City or location information provided by you
- Service requirements
- Information about your business processes or automation requirements
- Other information that you voluntarily provide
2. How We May Use Information
Information submitted through the website may be used to understand enquiries, communicate with prospective customers, provide requested information, prepare proposals and deliver requested services.
Information may also be used to organize and manage enquiries through internal lead-management and automation workflows.
3. Lead Management and Automation
ESGrace Digital may use automation technologies to organize enquiry information, validate submitted data, categorize enquiries and support follow-up processes.
Where AI-assisted processing is introduced, the specific workflow and applicable third-party services may depend on the service being provided.
4. Third-Party Services
Depending on the service or workflow involved, information may be processed through third-party technology providers such as advertising platforms, communication platforms, cloud infrastructure, automation platforms, analytics services, CRM systems or AI services.
The specific providers used may vary depending on the service requested and the technical requirements of the workflow.
5. Data Security
We take reasonable technical and organizational measures to protect information handled through our systems. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
6. Data Retention
Information may be retained for as long as reasonably necessary for enquiry management, service delivery, business records, legal obligations or legitimate operational purposes.
7. Your Choices
If you have submitted information to ESGrace Digital and want to ask about its use, correction or deletion, you may contact us using the contact details available on this website.
8. Cookies and Analytics
The website may introduce analytics, cookies or similar technologies in the future. Where such technologies are implemented, this policy should be updated to describe the relevant purposes and controls.
9. Changes to This Policy
This Privacy Policy may be updated when our website, services, technology or data-processing practices change. The updated version will be published on this page.
10. Contact Information
For privacy-related inquiries, data requests, or withdrawal of consent, please contact our Data Governance desk:
Entity: Sushma Collections (Trade Name: ESGrace Digital)
Email: hello@esgracedigital.com
Direct WhatsApp: +91 96996 55143
Registered Location: Kurla West, Mumbai, Maharashtra, 400070, India